HSBC International Payment Tool Zing Registration Tutorial

Zing is an international payment application dedicated to making remittances, expenses, and receipts anytime, anywhere, safe and reliable.

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Zing is a competitor to Wise launched by HSBC.

Zing will first be launched in the UK and then globally promoted in Asia, the Middle East, and the EU markets.

The first batch of registered members will become founding members and will receive limited edition cards and other rewards.

Registering a Zing account usually takes only 3-5 minutes, and non-HSBC users can also easily open an account. However, if additional checks are required, it may take longer. If this is the case, the Zing verification team may contact you.

Community Group

For the latest detailed introduction of Wise, please see: The difference between different regions of Wise and how to sign up and activate


Zing Features#

Zing has three features:

  1. Remittance.
  2. Multi-currency accounts.
  3. Zing card.


Remittance is the transfer of money from one country to another. Customers can make international transfers in over 30 currencies.

Multi-currency Accounts#

Multi-currency accounts have a local account in each corresponding country for you to use. Customers can hold funds in 10 different currencies. You can store funds in Zing Wallet in GBP, EUR, SGD, USD, CAD, JPY, NZD, HKD, AUD, and AED.

Opening a Zing multi-currency account is like opening bank accounts in many countries. However, unlike banks, there are no counter service personnel and no deposit insurance.


You can make local payments to non-Zing users using AUD, CAD, CZK, DKK, EUR, GBP, HKD, HUF, IDR, INR, MYR, NOK, PHP, PLN, RON, SEK, SGD, and USD.

You can make SWIFT payments to non-Zing users using CHF, TRY, AED, ZAR, NZD, THB, ILS, JPY, SAR, KES, KWD, QAR, BHD, UGX, and OMR.

Receiving Payments:

You can receive local payments in GBP and EUR wallets. Local payments refer to payments made in the local currency of the sending or receiving bank's country/region.

This means you can deposit funds into your GBP wallet from anywhere in the UK through bank transfer. Currently, you cannot receive SWIFT payments or payments in other currencies.

If Euro payments are sent via SEPA, you can also receive Euro payments using your Euro wallet details.

Zing Card#

Zing Card allows users to spend and withdraw cash overseas at a low cost.

Within the limit, global withdrawals are free (first withdrawal within each calendar month is free). Of course, there are no issuing bank fees, but ATMs may charge fees (this is common knowledge).


Zing is not a bank.

ZING is not a bank.

zing is not a bank.

Do not deposit too much money, as it is not a bank and there is no deposit insurance.

Usually, you only deposit the amount of money you need to use.

Registering Zing#

Zing is a financial institution, so your identity must be verified to meet key regulatory standards.

Zing accounts are for personal use only, so if your friends or relatives want to become Zing members, they must open their own accounts.

You need to provide an email address, phone number, and identification documents to complete the registration.

To open a Zing account, you need to meet the following requirements:

  • Be at least 18 years old
  • Your email address
  • Your phone number (able to receive international text messages)
  • Verifiable address (GPS verification)
  • One of the following valid identification documents, with a photo:
    • Passport
    • National ID card (issued by the European Economic Area or Switzerland)
    • Biometric residence permit (only issued in the UK)
    • Driver's license (only issued in the UK)

Note that currently Zing is only available to residents of the UK. You need to have long-term residency, work or study locally, and have documents such as BRP. You can join the community group to receive reminders when opening an account:

Click here to join the community group and discuss Zing account opening and avoid pitfalls

If you confirm that you meet the account opening requirements, you can proceed with the installation of the app.

Zing is available for Android and iPhone devices:

Zing - Google Play

Zing - iOS

You may need to provide evidence of your right to stay in the UK. Zing accepts the following documents:

  • Residence permit
  • Electronic documents issued by the UK Visa and Immigration

As part of the account opening process, we may also need additional documents or confirmation of your location based on the address you provided.

Zing will ask you to provide a selfie video and photos of your identification documents, and will also ask you some questions about how you intend to use the Zing account. Depending on the details you provide, additional documents may be required during the entire application process.

You can only close fully opened accounts, so if you have not completed the registration process, you cannot take any actions.

You can resume the registration process at any time.

Funding and Activating Zing#

The initial deposit for activating a personal account will be credited to your balance.

You can choose the following methods to top up your Zing wallet (activation/funding):

  • Debit card (only for GBP wallet top-up)
  • Fast bank transfer (only for GBP wallet top-up)
  • Bank transfer remittance (for GBP and EUR wallet top-up)
  • Other methods of remittance for activation

You can also go to the wallet you want to top up and click "Add". You will see the methods available for topping up each wallet.

You can use debit cards (all Visa debit cards or Mastercard debit cards), credit cards are not supported.

You can save up to 3 cards in the application for faster and easier top-ups.

You can use third-party cards (e.g., family or friends' cards) for top-ups, but you must obtain the cardholder's permission.

Please note that there are limits on the amount of top-up:

Single transaction limit:

Minimum of 10 GBP (or equivalent currency) and a maximum of 5,000 GBP (or equivalent currency).

Daily and monthly limits:

  • Up to 3 times per day

  • Up to 15 times or a maximum of 50,000 GBP within a month, whichever comes first

Here are some common reasons why you may not be able to top up:

  • You are not connected to the internet.

  • The card details you are using are incorrect (check expiration date, CVV, and name).

  • There is not enough money in your account.

  • You have exceeded the top-up limits for the week or month.

  • Your wallet limit may be exceeded - the limit is 40,000 GBP.

  • Your issuing bank does not support 3D Secure verification.

  • You need to obtain bank approval for the transfer.

You can view the balance of all wallets in the carousel on the Zing homepage. Scroll through the wallets to find the one you want. You can also view the balance in the "Wallets" tab at the bottom of the home screen.

Click here to join the community group and get the latest information

If you want to open a Zing account with the support of HSBC, please see: HSBC Account Opening Tips

Also, some unscrupulous media have mistakenly written Zling for Zing, don't believe it.

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